FAQs

Yes we supply to both Trade and General Public Customers.

No – For Trade Customers we normally sell in full sheets. This can be as little as 1 full sheet as we have no minimum order qty, but delivery charges may be applied if under 10 sheets.

For General Public Customers it is more likely you may want a smaller piece of Mirror. For these types of enquiries, we will supply a quotation based on your dimensions.

No, we use a small selection of third party Specialist Glass Processors who are highly skilled in cutting our Mirror to your dimensions.

Yes, all Mirrors can be cut to size, cut outs for sockets or switches can be added and holes can be drilled for installation. We can also add a bevelled edge to give that “picture frame” look. Just let us know when making your enquiry.

Yes, this would be done by our third-party Specialist Glass Processors who can add the safety backing when processing the glass. If you ask for this in your enquiry, we can quote for this at an additional cost.

No, our Mirror is not toughened. It also cannot be toughened at this finished stage. The toughening process needs to be done before the design/pattern is added to the surface of the glass. This is because the toughening process would distort the final design.

We use a long Wheel base Van. This is designed specifically to carry glass ensuring your order is both safe whilst in transit and arrives at your delivery destination in perfect condition. We will therefore need space for a Large Van to be able to access your location, with room to park and space to unload without any obstructions that may compromise a safe unloading.

All our deliveries are made by 1 person (the driver). The unloading of full sheets and bespoke cut pieces is the responsibility of the Customer. Title and risk are transferred once the rear doors of the vehicle are opened. Therefore, you must have at least 2 people available to unload your Mirror safely.

For orders of Full sheets – delivery is Free of Charge for 10 sheets or more. Anything less than 10 we will confirm a delivery charge on your quotation. Wherever possible we will try to accommodate your load with other deliveries to keep the charge to a minimum.

Please note that all our deliveries of full sheets are carried out by ourselves. For Bespoke cut pieces of Mirror we will confirm a delivery charge on your quotation. This will depend on your location and in some cases this may be shipped with a third-party courier. This would be advised to you at the point or ordering

Yes, all orders are offered with your own collection method. ​

We ask that you agree a collection date with us prior to arriving at the unit so we can prepare your order ready for loading.  If you collect yourself, you must:

– Come in a vehicle that is big enough to carry your glass
– Your glass must be stood vertical on its end (you must not carry glass laid flat or loaded in a horizontal position as this is unsafe)
– You must make sure you can secure your glass to be safe whilst in transit
– The loading of your glass is your responsibility. 2 people are generally required to load glass safely unless the glass is cut into small pieces and manageable for 1 person. We can advise this if you choose to collect

No, we do not offer any measuring or template services. We do offer some advice on how to measure for your mirror. Please look at the Useful Information Tab and select – “How to measure for my Mirror”

No, we do not carry out installation work. If this is something that you are looking for, we work very closely with many Companies that would be happy to provide you a quotation. We can put you in touch with one of our Glass Processing Partners that are local to you. Please ask us at the time of your enquiry.

We would always recommend that you use a qualified tradesperson who is knowledgeable in working with Glass. However, if you are purchasing our Mirror tiles or smaller pieces of mirror that are more manageable to fit/install then yes you can install your own glass by following our recommended bonding/adhesive advise. Please go to the Useful information tab and select “Technical Data sheets” which has recommended information on how to bond your mirror to a surface.

No, we do not have a showroom designed for the general public. Our Mirror is stored in a warehousing unit in Buxton, Derbyshire.

Yes, with prior arrangement we are happy for you to visit us and look at a particular design. Please bear in mind this is a working warehouse and you will need to comply with company Health & Safety rules whilst on site.

Yes, we offer samples of all our designs. Please go to the samples tab on this web site to choose the sample/s you would like to order. Payment can be taken on the web site.

You can enquire using our contact form on this web site – ensuring to give as many details as possible. Otherwise, you can email directly to sales@glasstecheurope.com and we will be happy to assist you in choosing a design and quoting for your dimensions. If you would like a cost for delivery, please add your post code to your enquiry and we can add that to your Quotation

You can e-mail us on sales@glasstecheurope.com or you can use the contact form on this web site, or you can ring us in person on 07778 776 467 – Glen or 07949 763 732 – Lisa. We would be happy to have a chat with you or answer any questions you may have.

We offer advise on aftercare of your mirror. Please go to the Useful Information tab and choose “After Care”

Payment is required in advance. This can be done by bacs to the bank account on your invoice. If you prefer to pay by card then let us know and we can send you a secure link by email or SMS to make payment on line.